Return, Refund & Cancellation Policy
5.1 Cancel before production
For eligible paid orders, use the cancellation option in your account before printing starts and before a tracking number is added. Eligible self-service cancellation requests a full refund. Refunds return through the original payment method; bank processing is not immediate.
Once production starts or tracking is added, self-service cancellation is unavailable. Email us promptly with your order reference. We will review what can reasonably be stopped. A cancellation request after that point is not guaranteed, and a shipment in progress may need to be handled as a return. This does not override rights arising from a delay, defect, or legal requirement.
5.2 Seven-day standard returns
For an eligible standard item, email 3pointprints33@gmail.com within seven days of delivery to request a return. The item must be unused and in original condition. Include your order reference and the item you wish to return. We will provide return authorization and shipping instructions; do not send an item to an unconfirmed address.
You pay return shipping for a change-of-mind return. We cover reasonable return shipping for a confirmed defective, damaged, or incorrect item. [Confirm the authorized-return mailing deadline, treatment of original shipping charges for discretionary returns, and refund-processing timeframe before publication.]
5.3 Exceptions
Custom-made items once produced, used items, and items identified as sale or clearance are excluded from discretionary change-of-mind returns. Sale status and customization never remove statutory remedies for defective, incorrect, or misdescribed goods.
5.4 Damage, defects, and mistakes
Please report damage on arrival within 48 hours of delivery and include photos of the item and packaging to help us investigate. If photos are not reasonably available, contact us for another way to assess the issue. The reporting request is not a cutoff for mandatory rights or latent defects.
For a confirmed defect, damage, or incorrect item, we will arrange an appropriate replacement, refund, or other remedy required by law. Keep the packaging until we advise otherwise. Ordinary layer lines and minor expected surface variations are not alone defects, but a product that fails agreed specifications or reasonable safety expectations may be.
5.5 Refunds
We will communicate the outcome after inspection where inspection is necessary. Approved refunds are issued to the original payment method; your bank may take additional time to post them. Contact us if a confirmed refund does not arrive within the timeframe we provide.